Terms of Service

Agreement to Terms

By accessing or using Firmflow ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

Description of Service

Firmflow is a client portal software designed for accountants and accounting firms. The Service allows you to manage client relationships, share documents, track tasks, and communicate with clients through a secure online portal.

Account Terms

• You must be 18 years or older to use this Service
• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• One person or legal entity may not maintain more than one free trial account

Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Upload malicious code or attempt to hack the Service
• Impersonate another person or entity
• Share your account credentials with others
• Use the Service to send spam or unsolicited messages
• Attempt to access other users' accounts or data
• Resell or redistribute the Service without authorization

Your Data and Content

You retain ownership of all data and content you upload to Firmflow ("Your Content"). By using our Service, you grant us a limited license to store, process, and display Your Content solely for the purpose of providing the Service.

You are responsible for ensuring that Your Content does not violate any applicable laws or third-party rights. You represent that you have all necessary rights and permissions to upload and share Your Content.

Payment and Billing

• The Service offers a 14-day free trial. No credit card is required for the trial.
• After the trial period, you must subscribe to continue using the Service
• Subscription fees are billed monthly or annually, depending on your plan
• All fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days notice
• If payment fails, we may suspend access to your account after a grace period

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. After cancellation, your data remains accessible for 30 days before permanent deletion.

Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance with advance notice when possible. We are not liable for any downtime or service interruptions.

Limitation of Liability

To the maximum extent permitted by law, Firmflow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claims arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Indemnification

You agree to indemnify and hold harmless Firmflow and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

Contact

For questions about these Terms of Service, please contact us at:

hello@usefirmflow.com